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| Tech Support |
Our system is comprised of three primary components: onsite visits, remote support, and tech tickets
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Onsite Visits |
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We provide three options for your rotation schedule: weekly, bi-weekly, or monthly. The optimum
schedule depends on your needs and visits are scheduled when convenient for your business. General
networking support is performed during the onsite visits.
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Tech Tickets |
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We provide a tech ticket system to our clients. This tech ticket system provides accountability and visibility
to all support issues. Employees can issue a ticket whenever they are having computer trouble and a technician
will respond accordingly.
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Satisfaction Surveys |
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You will receive an opportunity to complete a Client Satisfaction Survey after each site visit, enabling you to
provide feedback directly to management. Your survey answers impact technician compensation and are a large
component in their annual review. We truly value client satisfaction and client feedback.
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Annual IT Roadmap |
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Annual review of past initiatives and planning for future network projects.
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Remote Support |
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Our technicians initially attempt to resolve urgent issues via remote support. We have found that this
technique tremendously reduces direct and indirect support costs for our clients.
To obtain remote support, call our technicians at 562-430-5716, and click on the button below when requested.
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This Steaming Desktop technology allows us, based on your permission, to access your computer remotely.
The remote connection is only activated during the course of the session, and is terminated after the call.
This technology does not require any changes to your firewall.
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| Fee Table |
Monthly* |
Per Incident |
| Offices < 10 computers |
$39 |
$25 |
| Offices >= 10 computers |
$89 |
$50 |
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*These fees are the connection fees, and exlude any time incurred while on the remote support session,
which is billed at the normal hourly rate.
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